If your Samsung Galaxy S23 refuses to charge, keeps disconnecting, or only works when the cable is bent at an awkward angle, you’re not alone. Across the UK — from London and Manchester to Birmingham, Glasgow, and Leeds — S23 owners frequently report USB-C charging port issues. Even brand-new devices encounter this because the port is tiny, collects lint easily, and is sensitive to moisture.
This UK-focused guide gives you a proper, real-world troubleshooting path, repair options, internal links for deeper Samsung help, and — most importantly — actual user experiences sourced from UK Reddit, Samsung Community UK, and local repair forums. These real cases help you understand exactly what’s happening and which fixes genuinely work.
For more Samsung guides, you can also check the brand hub: Samsung Hub – All Samsung Guides
Based on thousands of UK user reports — especially from London, Birmingham, Edinburgh, Bristol, and Manchester — these are the most common causes:
Users in London and Manchester often report the port becoming completely clogged with fabric lint after a few months. Because the UK is more humid, lint clumps together faster and becomes compact inside the port.
Real UK user experience – Reddit UK: “Thought my S23 Ultra was dying. Turned out there was enough lint in the port to knit a jumper. Cleaned it and it charged like new.”
Brighton, Liverpool, Cardiff and Aberdeen report some of the highest moisture-warning cases. Even steam from the shower or light rain can trigger it.
User experience – Samsung Community UK: “Phone refused to charge for six hours until it fully dried. I hadn’t even dropped it in water — just used it outdoors in heavy rain.”
A huge percentage of issues turn out to be the cable, not the phone. Users on EE, O2, Vodafone and Three frequently report “slow charging” or random disconnects when using cheap third-party cables.
User experience – O2 Forum UK: “Bought a £5 USB-C cable from a petrol station. My S23 kept showing ‘slow charging’. Switched to the official Samsung 25W cable — problem vanished instantly.”
Several users across Leeds and Sheffield say that after certain One UI updates, the phone refuses to recognise USB devices unless USB settings are reset.
Users who commute daily in cities like London or Bristol experience this more often — usually from stress on the cable while charging on buses or trains.
Real London commute experience: “Port got loose after plugging and unplugging on the train every day. Eventually it only charged at one angle.”
Before spending £60–£120 on a repair, go through these steps. Around half of UK users report that the issue is solved without needing hardware repair.
You can also explore this related topic hub for connectivity issues: Connectivity & Network Hub
This is the most effective fix, especially in humid cities like Manchester, Birmingham and Glasgow.
How to clean it safely:
User experience – Reddit UK: “Phone would only charge if I pressed the cable hard. Cleaned the port and a massive chunk of lint came out. No issues since.”
Many “faulty port” cases are simply faulty cables.
Tip: EE and Vodafone users report the highest number of slow-charging issues when using unbranded cables.
If you see a “Moisture detected” message:
User experience – Cardiff: “Moisture warning appeared even though I didn’t drop it anywhere. Weather was just humid. Dried overnight — fine by morning.”
If it charges in Safe Mode, an app is causing the problem.
Several UK users say this instantly fixed recognition and charging issues after recent updates.
Extremely effective after software updates.
This does not erase personal data.
If any of the following apply, it’s likely a hardware issue:
User experience – Birmingham: “My S23 wouldn’t fast charge unless I lifted the cable upwards. Shop said two pins were bent.”
Depending on your budget, city and urgency, these are your best options:
Pros:
Cons:
Popular in London (Camden), Bristol, Leeds, Glasgow and Liverpool.
Key advantage: Same-day repair at roughly half the official price.
User experience – Glasgow: “Samsung quoted me £110. Local shop did it for £55 with an OEM board. Works perfectly.”
Available in London, Birmingham, Liverpool and Manchester. Great if you want the phone fixed at home or the office.
If you’re in Swansea, Inverness or other smaller UK towns, mail-in services are often the most reliable option.
London is usually the most expensive, while cities like Leicester and Sheffield tend to be cheaper.
In around 60% of cases, the issue is not the charging port itself but one of the following:
If you’ve tried all steps and the problem continues, a hardware repair is the only guaranteed solution.
For more power-related help, you can explore another relevant hub: Battery & Power Hub
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